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Client Journey

KLYE-uhnt JUR-nee
The complete path a client takes from their initial awareness of a product or service to becoming a loyal customer. In the legal field, this journey involves stages such as research, consultation, onboarding, case management, and post-case follow-up.
Understanding the client journey is crucial for law firms to identify pain points and tailor their services to meet client needs at each stage of the process.
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Frequently Asked Questions

Stages can include initial research, consultation, onboarding, case management, dispute resolution, and post-case follow-up.

Mapping the client journey helps firms identify areas for improvement, personalize their services, and create a more seamless experience for clients.

Technology can automate tasks, improve communication, provide self-service options, and track client progress, leading to a more efficient and satisfying client journey.

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