English Client Experience KLYE-uhnt eks-PEER-ee-uhns The overall perception that a client has of a company or service provider based on their interactions throughout the entire relationship. This encompasses all touchpoints, including initial contact, service delivery, communication, and ongoing support. The law firm prioritized providing a positive client experience by ensuring timely communication, transparent billing, and personalized attention to each case. N/A ← Back to BrowseNext Term →